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Privacy Policy

Last updated: March 2026

1. Introduction

At Roots (getRoots.io), we take the privacy of your family data seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information...

Please read this privacy policy carefully.

2. Information We Collect

  • Account Information: Name, email address, and password.
  • Family Tree Data: Names, dates, locations, and relationships.
  • Media: Photos, documents, and stories you upload.

3. How We Use Your Information

We use the information we collect or receive to:

  • Provide, operate, and maintain our application.
  • Improve, personalize, and expand our application.
  • Understand and analyze how you use our application.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service and updates.

4. Data Storage & Security

We use administrative, technical, and physical security measures to help protect your personal information. Your data is encrypted at rest and in transit using industry-standard protocols. We utilize secure cloud infrastructure (Firebase) and adhere to SOC 2 compliance standards to ensure your family history is safeguarded.

5. Family Data Ownership

Your family data belongs to you. Period. We do not claim ownership over the family trees, photos, or stories you create and upload. You retain all rights to your content, and you can export or delete it at any time. We are simply the custodians of your digital heirloom.

6. Sharing & Third Parties

We never sell your personal or family data to third parties. We only share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., hosting services, email delivery).

7. Cookies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. We keep our use of cookies minimal, focusing primarily on functional cookies necessary to keep you logged in and remember your preferences.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (Right to be Forgotten).
  • Export your family tree data in a standard format.

We are committed to complying with applicable data protection laws, including GDPR and CCPA.

9. Children's Privacy

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, contact us at: support@getRoots.io